HomeTroubleshootingTroubleshootingQuick fixes for technical problems with your Nuwa Pen.By Marc Tuinier•12 articlesData & Note Syncing IssuesMy Nuwa Pen is stuck on “Receiving.” What do I do?My Nuwa Pen is stuck on “Transcribing.” What should I do?The app tells me that Bluetooth is off, but it is on. What do I do?Digitization & Writing IssuesWhy is my Nuwa Pen not capturing my handwriting consistently?Why is my Nuwa Pen transcribing my handwriting incorrectly?How do I report a note?Battery & Charging IssuesMy Nuwa Pen isn't showing a blue light or charge?My Nuwa Pen isn’t charging–what do I do?Physical Issues & MaintenanceWhere do I find my serial number?Is my Nuwa Pen waterproof?How do I reset my Nuwa Pen?How do I know if my cameras are blocked?